COVID-19

Updated 3/23/20

We are still open and here for you!

Like everyone in the U.S. and around the world, we’re paying close attention to the COVID-19 pandemic. During these uncertain times, it’s more important than ever to come together to make sure everyone stays safe and healthy. We are monitoring this situation closely and are practicing social distancing per WHO and CDC recommendations.

Unless directed by the local health authorities, and as long as our team remains healthy, we WILL REMAIN OPEN. We ask that you CALL UPON ARRIVAL as our lobby is closed to all except end of life care.  All elective surgeries will be rescheduled until after the shelter-in-place is lifted. Our primary goal is to ensure that our patients have access to the medical care they need while also doing our best to protect our staff and clients, and the community as a whole.

Hope is will be using carside check-in appointments for all of our clients. All food or medication pick ups MUST be called in ahead of time, and will be brought to your car. We also offer our online pharmacy for delivery.  If you have paperwork, please send us the information prior to your appointment to info@hope.vet. If you do not have a digital copy and cannot scan them, we ask you take a picture. We will not be taking anything besides your pet from you. There are forms you will be urged to fill out online: hope.vet/our-forms 

We ask that if you or a close friend/family member are sick or you believe you have been exposed that you call to reschedule your appointment. if your pet is sick, please have a friend bring your pet. We will call you regarding treatment and to collect payment.

When you arrive, call the front desk to let us know you are here, a staff member will get get a history and other important information from you. Then they will come out, take your pet’s history, and bring your pet inside. Please only hand them your pet, If you have a dog, please hold them while we secure them with additional leashes to take them inside. Dr. Sherrock will perform the exam as usual, call you on your cell phone to discuss the findings and recommendations. You then pay over the phone with a credit or debit card and the nurse will bring your pet back outside.

We take very few checks or cash payments these days and due to COVID will only be using debit, credit or prepaid cards for the foreseeable future.  We ask that you hold the card so the staff member can view and enter the numbers into our system for payment. We also accept PayPal.

We do take your health as seriously as we do your pets and our own well being. If you have any questions or concerns please call. We have provided the State and County departments of public health and CDC, AVMA and WHO links about COVID-19 pandemic so you can keep updated on their recommendations.

 

Helpful resources:

coronavirus.gov 

coronavirus.illinois.gov

FAQs put together by the AVMA pertaining to pet owners, their pets, and COVID-19:
 
AVMA also has a more in debth PDF for veterinarians that we would like to share with you:
 World Health Organization: https://www.who.int/

Illinois department of public health: http://www.dph.illinois.gov/

Sangamon County department of public health: https://scdph.org/

Centers for Disease Control – https://www.cdc.gov/

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