COVID-19

Updated 11/10/2020

We are open and here for you!

Like everyone in the U.S. and around the world, we’re paying close attention to the COVID-19 pandemic. During these uncertain times and as numbers continue to rise it’s more important than ever to work together to minimize exposure and transmission. We are monitoring this situation closely and practicing social distancing and personal protection protocols per WHO and CDC recommendations.

Unless directed by the local health authorities, and as long as our team remains healthy, we WILL REMAIN OPEN. We ask that you CALL UPON ARRIVAL as our lobby is closed to all except end of life care. Our primary goal is to ensure that our patients have access to the medical care they need while also doing our best to protect our staff and clients, and the community as a whole.

Hope is practicing curbside check-in appointments for all of our clients. All food or medication pick ups MUST be called in ahead of time, and will be brought to your car. We also offer our online pharmacy for delivery.  If you have paperwork, please send us the information prior to your appointment to reception@hope.vet. If you do not have a digital copy and cannot scan them, we ask you take a picture. We will not be taking anything besides your pet from you. There are forms you will be urged to fill out online: hope.vet/our-forms 

We ask that if you or a close friend/family member are sick, under isolation or quarantine or you believe you have been exposed that you call to reschedule your appointment. If your pet is sick, please have a friend bring them in. We will call you regarding treatment and to collect payment.

When you arrive, call the front desk to let us know you are here and to collect pertinent information from you. We will then bring your pet inside. Please wear a mask, take your pet out of the vehicle and do as the nurse instructs to minimize contact and exposure.  Dr. Sherrock will perform the exam as usual, call you on your cell phone to discuss the findings and make recommendations. You then pay over the phone with your choice of touchless methods and the nurse will return your pet to your car.

We take your health as seriously as we do your pet’s and our own well being. If you have any questions or concerns please call. We have provided the State and County departments of public health and CDC, AVMA and WHO links about COVID-19 pandemic so you can keep updated on their recommendations.

Helpful resources:

coronavirus.gov 

coronavirus.illinois.gov

FAQs put together by the AVMA pertaining to pet owners, their pets, and COVID-19:
 
AVMA also has a more in debth PDF for veterinarians that we would like to share with you:
 World Health Organization: https://www.who.int/

Illinois department of public health: http://www.dph.illinois.gov/

Sangamon County department of public health: https://scdph.org/

Centers for Disease Control – https://www.cdc.gov/curb

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